East Coast Recovery Center Accessibility Policy

Effective Date: 12/15/25
Last Reviewed: 12/15/25

Purpose
East Coast Recovery Center (“ECRC”) is committed to providing accessible and inclusive services to all individuals, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and applicable Massachusetts accessibility laws. This policy outlines our commitment to ensuring that our treatment programs, facilities, and digital resources are accessible to everyone seeking care.

Scope
This policy applies to:

• All patients, clients, and visitors of ECRC.
• All employees, contractors, and volunteers.
• All services, programs, and activities offered by ECRC, including residential and outpatient treatment programs.
• All digital platforms, including our website, online forms, and virtual meetings.

Policy

1. Physical Accessibility
   • ECRC’s facilities are designed to be accessible to individuals with physical disabilities, including wheelchair access, elevators, ramps, and accessible restrooms.
   • We regularly review our facilities to ensure compliance with federal and state accessibility standards.
2. Communication Accessibility
   • We provide reasonable accommodations for individuals with hearing, vision, speech, or cognitive disabilities. This may include:
     • Sign language interpreters or real-time captioning for appointments.
     • Written materials in accessible formats (large print, braille, or electronic formats).
     • Assistive listening devices where applicable.
   • Staff are trained to provide clear and respectful communication with all individuals.
3. Digital Accessibility
   • ECRC strives to make our website, online forms, and digital resources accessible to users with disabilities, consistent with the Web Content Accessibility Guidelines (WCAG) 2.1.
   • We are committed to addressing accessibility issues promptly when identified.
4. Accommodation Requests
   • Individuals seeking services from ECRC may request reasonable accommodations at any time.
   • Requests can be made by contacting:
     Accessibility Coordinator
     East Coast Recovery Center
     215 Chief Justice Cushing Hwy, Cohasset, Ma 02025
     Phone: (617) 390-8349
   • 
     Email: contact@eastcoastrecovery.com
   • ECRC will respond promptly to accommodation requests and engage in an interactive process to meet the needs of the individual.
5. Training and Awareness
   • ECRC provides training to all staff on accessibility, disability awareness, and accommodating patients and visitors with disabilities.
   • Ongoing education ensures that accessibility remains a priority across all programs and services.
6. Feedback and Reporting
   • We encourage individuals to provide feedback regarding accessibility concerns.
   • Feedback can be submitted via phone, email, or in-person.
   • All concerns will be reviewed promptly, and corrective actions will be taken as necessary.

Commitment
East Coast Recovery Center is committed to continuous improvement in accessibility. We strive to ensure that every individual seeking treatment is able to access our services with dignity, respect, and equity.